Portfolio

Chief Growth Catalyst

OUI.cd, Kinshasa, Congo (DRC)

AUG 2020 – PRESENT

Heading growth for a digital classified application, which is launched for the first time, and first of its kind in the DR Congo. Responsible for the full cycle implementation, from the development to marketing and then onwards progression and value addition in the product

Growth Catalyst – Egypt and Africa

Integres Communication LLC, Business Bay Dubai UAE

MAR 2016 – PRESENT

Accelerated growth for the firm through Business Development and Revenue Channels’ identification in Egypt Africa and Pakistan. Established and maintained key B2B and B2C relationships within the Business Bay area, Dubai, resulting in new record-high in growth metrics.

Created out of the box Product Road maps such as the highly successful 800 Menu and Foodlogic initiative which increased revenues of the company by 1,000% in less than 3 years.

Conducted sales and business development of top of the line SaaS based products to ensure continued service satisfaction and bottom-line success.

Spearheaded a pocket friendly cloud based call center rollout for SMEs and startups in the target region.

Projected monthly volume, penetrations, and new business acquisitions versus company spend and successfully met objectives yearly

Stakeholder

Five Elements Advertising, Dubai, UAE

FEB 2014 – MAR 2016

Prospected and retained major existing clients including Gold Gym, IKEA, Landmark and MAF Charity. Maximized revenues through sales with maximum Profit Margins.

Conducted new business development through identification of potential segments, and devising means to expand market footprint.

Managed and delivered communications initiatives to educate and motivate target audiences about improvement efforts in delivering value to their business.

Sourced for products and target to create new suppliers, and partnered with International suppliers for sourcing and rate negotiations.

Increased growth potentials and realization of ambitious KPIs by performing A/B testing of new ideas and trends to expand market footprint.

Customer Experience & Retention Planning-Quality Unit (FCR CSI/ CFL Team)

Telenor Pakistan

DEC 2006 – FEB 2014

Managed all aspects of the customer experience. Provided leadership to the Service Intelligence team in conducting VOC Surveys to gauge FCR CSI. Coordinating with relationship and Field Sales team to address retailer franchise issues.

Handpicked as a member CFT member in CFL and conducting end to end process for closing inner loops and helping other teams for closing outer loops also.

Developed insights and RCA that helped to successfully revamp processes and improve them for a better customer experience.

Designated as Sales Specialist in the contact center with purview for handling tasks of validating upselling run as a 1st time in Pakistan in any call center on inbound agents.

Trained agents on the dos and don’ts of sales and sales Pitch/Ethics.